FAQs

In order to purchase bids, you first need to register with Ziinga. Once you are logged in, click on the ‘Buy Bids’ button on the right hand side of the page. You can buy bids using Visa, Visa Electron, Maestro or MasterCard.

The cost of a bid ranges from NZ$0.93 - NZ$1.65 depending on the bid package you select.

When logged in, click on the ‘My Bids’ link on the right hand side of the page. You will be able to see which products you have bid on and when. You can also keep track of all your bid agents. To learn more about bid agents please take a look at the bid agent section.

Unfortunately this is not possible. Each time a bid is placed, the product price will only go up by NZ$0.02. We do this to ensure the winner gets the prize for a bargain.

Once a user places a new bid, we want to give other users a chance to counterbid. The time added to the countdown can be as little as 15 seconds. It is never more than 2 minutes per bid.

Credits are currency that can only be used within Ziinga.com. It can be used to purchase Bid Packages or may be applied as a discount when paying for won auctions.

No. Credits can only be used for purchases on Ziinga.com and cannot be transferred to your bank account.

When logged in, click on "My Account" link on the right hand side of the page then click the "My Transactions" tab. You will be able to see how much credit you deposited in your Ziinga account and all the products paid against it.

Credits can only be purchased once. Once you have consumed all your credits, you can directly buy bid packages by clicking on the “Buy Bids” button found at the right hand side of the home page. On winning an auction, you can directly pay for the auction price using Visa, Visa Electron, Maestro or MasterCard.

Delivery costs vary according to the product. When you click on a product, you can see the delivery cost for that product.

Congratulations on winning. Once you win an auction, you will receive an e-mail. The e-mail will contain a link to My Account, where you can pay for the product and confirm your home address. We will ship you the product once your payment of the purchase price and all fees are confirmed. We do so within 2 weeks of receiving the confirmed payment.Products won before 27/10/2010 can take up to 5 weeks for delivery.

They are delivered to the shipping address you provide us with. The delivery time is 2 weeks. Products won before 27/10/2010 can take up to 5 weeks for delivery.

All products sold come with the manufacturer’s warranty.

Yes. You are limited to winning up to 2 auctions in a 14 day rolling period. For example, if you win a product on May 1, and another on May 4, the earliest you can bid to win a 3rd product is May 15 (May 1 + 14 days). The earliest you can bid to win a 4th product is May 18 (May 4 + 14 days)

You will not be able to continue bidding on auctions you’ve already placed bids on before reaching the 2 win limit. You will not be able bid on other auctions until the 14 day rolling period has passed. All bidagents and single bids placed on auctions before reaching the 2 win limit will be deleted. All used bids are non refundable.

By clicking on the ‘won auctions’ link you can see the dates you have won products and accordingly calculate when you are next eligible to bid.

If there is something wrong with the product, please contact us at info@ziinga.com within 48 hours of receiving it and we will tell you how to proceed.

You can always return a product you have bought from us for whatever reason. The Ziinga customer support team will be happy to assist you. Please note that we can only offer a refund on the final auction price. We cannot refund the price of the bids you placed. Please do not send the item directly to us as that will slow down the return process and delay your refund.

Bid Agent is a feature that will intelligently bid on your behalf, based on the parameters you enter. You choose the minimum price, maximum price and the maximum number of bids you are willing to use. Unused bids on your bid agent will be returned to your account.

When you select a specific product, the bid agent feature will be displayed right next to the product picture. Beneath the product, you can see how many bid agents you have placed on that particular product. The number next to the ‘My bid agents’ link indicates the total number of bid agents you have placed. By clicking on the ‘My bid agents’ link you can see details of all of your bid agents.

All Bid Agents will take turns bidding. They will not bid unless someone places a higher bid then they placed. Bid Agents will only bid until they reach their maximum limit or until they run out of bids.

Click on the ‘My bid agents’ link. A list of all your bid agents will be displayed. Select the bid agent you wish to edit.

There are 3 possible explanations

1. You no longer have any bids left in your bid agent.
2. Your minimum price has not been reached yet.
3. The maximum price was crossed.

The 'Buy it Now' feature allows you to not leave an auction empty handed. You can purchase the product using the value of the bids you have spent on that product. Please note that the base price for buy it now is 7% higher than the retail price. When you select this option, you pay the balance between the base buy it now price and the value of the bids you have spent. Keep in mind that the buy now price can never be below zero, even if the value of the bids you have spent are more than the retail value of the product.

Unfortunately not. Once you have chosen to buy the product you are no longer eligible to continue bidding on it. Any bid agents you have placed on the product will be cancelled and unused bids will be returned to your account. Likewise, the auction winner is not permitted to use the ‘Buy it Now’ feature.

This function is available to you from the time the auction begins right up to 24 hours after it closes. Once you select this option you have 24 hours to pay for the product.

Once you have logged in, click on the ‘My Account’ link on the right hand side of the page.

If you want to delete your account, please contact customer service at info@ziinga.com they will delete it for you. Remember to include your username in the e-mail.

Make sure that you are using your username NOT your email address to log in. You can find your username in the welcome email you received. If you are still unable to access your account, send us an email at info@ziinga.com.

Use the ‘forgot password’ link, and we will send you an email with your password.

Ziinga has been designed to be suitable for all browsers. However, for optimal use we recommend Microsoft Internet Explorer and Mozilla Firefox.

There are a few possible explanations:

1. The connection between your computer and the Ziinga servers could be broken.

   If the connection is broken, the timer on your computer will continue to count down because it has not received the signal from the Ziinga servers to reset the timer.

2. The browser you are using might have exhausted its resources.

   Unlike typical websites that download a page once, our site constantly communicates with the servers to receive bids and manage the auction timers. Older versions of internet browsers or browsers with numerous plugins may freeze after hosting the site for a long time. We suggest using the latest internet browsers and reducing the number of plugins or add ons.

In the case of a service disruption, ongoing auctions will be temporarily suspended and the highest bid will remain as before. Auctions will resume once technical errors have been sorted. In the case of technical errors, each case will be dealt with on an individual basis.